Reliance BPO

Reliance BPO, the business process outsourcing business unit of the Reliance Anil Dhirubhai Ambani Group (ADAG), will set up three centers in Kolkatta, Hyderabad and Chennai in the next one month. Each of these centres will have a headcount of 1,500, said a company spokesperson. "We will employ the franchise model in rolling out these centers as it will allow the company to grow faster," said Rajnish Virmani, president and COO, Reliance BPO. The company has already acquired land in Tirupati for its operations. This centre will have 1,400 employees. Currently, the BPO unit is a captive of the Reliance ADA Group. The current headcount of the susidiary is close to 8,500. Reliance Infocomm is the company's biggest internal customer.

Almost 80 per cent of the company's operations are voice-based, while the rest are non-voice. The voice part of the BPO business is being conducted through Reliance Infostreams, which provides services to customers of group companies like Reliance Infocomm and Reliance Energy. Several captive units of large conglomerates firms such as, Hero, M&M, Essar, Aditya Birla, Hindujas and Larsen and Toubro, are doing well. Recently, Essar Groups BPO unit Aegis acquired AOL's call centre facility in Bangalore. Before that, Gurgaon-based HeroITES — the Rs 400 crore BPO subsidiary of the two-wheeler company Hero group - acquired Telecom Services Centres (TSC), Scotland's biggest BPO, for nearly Rs 330 crore.

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We provide Inbound and Outbound Customer services to the Customers of our Domestic and International clients. Our portfolio of services includes Customer Acquisition, Customer Service, Retention and Life Cycle Management and we leverage our world class technology and operating standards supported by our internationally acclaimed CRM solution to achieve Customer satisfaction through various Customer touch points like Phone, Fax, E-Mail, Letters.One of the fastest growing BPO organizations of India, having a very unique Contact Center and providing endless opportunities for growth. Reliance Infostreams Private Limited (RIPL) is an India based BPO organization, providing Multimedia & Multilanguage based, Inbound & Outbound Customer support to the Customers of Reliance India Mobile and Reliance India Phone and also to the Customers of a leading Bank in US.